Last updated: 29 October 2026
Here is exactly how we ship, what it costs, and how long it takes. If anything below is unclear before you order, email us at aikcisse192425@gmail.com and we will answer honestly.
Where we ship
We currently ship to the United Kingdom, the European Union, the United States and selected other countries. If your country is not offered at checkout, we cannot currently deliver there.
Delivery times and prices
| Destination | Service | Delivery estimate | Cost |
|---|---|---|---|
| United Kingdom | Tracked delivery | 6-10 working days | £9.95 |
| Europe | Tracked delivery | 5-10 working days | £11.95 |
| United States | Tracked delivery | 7-12 working days | £7.95 |
| Rest of world | Tracked delivery | 10-15 working days | £19.95 |
Delivery estimates start from dispatch, not from the moment you order. Working days exclude weekends and public holidays.
Processing time
Orders are prepared and dispatched within 1-3 working days. Most of our products are shipped by our fulfilment partners, and a dispatch confirmation is sent as soon as your parcel leaves them.
Tracking
Every tracked order receives a tracking link by email once it is dispatched. Tracking can take 2-3 working days to show its first movement, which is normal for international parcels and not a sign that your order is missing.
Customs, duties and VAT
Orders shipped from outside the UK or EU may attract import VAT, customs duty or a carrier handling fee. Where checkout collects these charges they are shown before you pay. Where they are not collected, they are payable by you to the carrier on delivery, and we cannot refund them if you return the item.
Delays we do not control
Weather, carrier backlogs, customs inspections and peak periods such as Black Friday and Christmas can add time. We will contact you if we know a parcel is held up, and you can always email us for an update rather than waiting in the dark.
Late, lost or damaged parcels
- If tracking has not moved for 10 working days, email us and we will chase the carrier or send a replacement.
- If your order has not arrived 30 days after dispatch, you are entitled to a refund or a replacement, whichever you prefer.
- If a parcel arrives damaged, photograph it before opening fully and contact us within 30 days; see our Refund & Returns Policy.
Returns and refused parcels
Please do not refuse a parcel at the door to avoid customs charges, as refused parcels are usually destroyed by the carrier and cannot be refunded. Contact us first and we will find a solution. Return instructions are in our Refund & Returns Policy.