Refund & Returns Policy

Last updated: 29 October 2026

We want you to be happy with what arrives. This policy explains your rights, how to return something, and what happens next. It applies to orders placed on shopkanastore.com and sits alongside your statutory rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015, which we never restrict.

Faulty, damaged or wrong item

If something arrives damaged, faulty, or is not what you ordered, contact us within 30 days of delivery at aikcisse192425@gmail.com with your order number and a photo or short video of the problem.

You can choose a replacement or a full refund, including the delivery you paid.
You do not need to return the item to us for a refund in most cases. We will tell you what to do with it.
We do not ask you to ship faulty items overseas. Any return we request is to a UK address and we cover that postage.

Change of mind: your 14-day right to cancel

You have the right to cancel within 14 days of receiving your order, for any reason. Tell us by email before the 14 days are up and we will confirm the return address and a reference number.

Send the item back within 14 days of telling us you want to cancel.
Items must be unused, unworn and in their original packaging, with any tags attached.
You pay the return postage unless the item is faulty or incorrect. We recommend a tracked service, as the parcel is your responsibility until it reaches us.
We refund the price you paid plus the standard delivery charge within 14 days of receiving the item back, or of you showing proof you sent it.

Small-value returns

Where an item costs under £25 and we agree a refund for a fault, we may refund you without asking for the item back. Posting a low-value item back and forth costs more than the item is worth, so keeping it is usually better for everyone.

What we cannot accept

Personalised or made-to-order items, such as custom cushion covers, once work has started.
Earrings and pierced jewellery, for hygiene reasons, unless faulty.
Gift cards.
Items damaged by misuse, or returned after the 14-day cancellation window without a statutory reason.

Refunds

Refunds go back to the original payment method. We process them within 14 days of approving the return, and your bank may take a further 3-5 working days to show it. We cannot refund to a different card or account.

Where your order ships from

Our products are dispatched by our fulfilment partners, which may be outside the UK, so delivery estimates are shown at checkout. Returns are handled in the UK: please never post an item to an overseas address, as we cannot collect it or refund the postage.

Late or missing refunds

If you have been told a refund is on its way and it has not appeared after 10 working days, email us with your order number and we will chase it with our payment provider.